Open to roles - Remote / Hybrid

I develop leaders, drive adoption, and build the tools that make it all work.

15+ years helping organizations grow their people, guide clients to real value, and solve hard problems with hands-on solutions. I don't just advise. I diagnose what's actually in the way, and then I build what closes the gap.

Organizational Development Leadership Development Customer Success Technical CSM Change Enablement
Chris Case

The numbers behind the work.

~98%
Retention Through Change
Across 4 major organizational transitions
500+
Stakeholders Served
14 years of relationship management
30+
Leaders Developed
Through coaching, pipelines & succession
3,500%
Organization Scaled
12 to 450 participants, $50K to $800K
6
AI Tools Built & Deployed
Chatbot, LMS, agents, automations
12
Workflow Automations Published
Healthcare, ops, education & more

Where the work happened.

I work at the intersection of people, change, and client relationships. My focus is developing leaders, guiding organizations through transition, and ensuring the people I serve get real, lasting value from the work.

2026 - Present
Strategic Client Advisor
Family Medical Centres - South Florida
Trusted advisor to physician owners at a 3-location, 9-provider primary care practice. Assess real bottlenecks, design solutions, present options with clear risk/cost tradeoffs, and drive adoption across staff with varying technical comfort levels. Built and deployed a HIPAA-compliant AI chatbot, led compliance migrations, and run regular check-ins to ensure tools are delivering real value.
Client Advisory Adoption & Enablement AI Deployment HIPAA Compliance
2011 - 2025
President & Chief of Staff
Resonate Church - Atlanta, GA
Led a complex organization through sustained growth and four major transitions. Owned OD strategy, leadership development systems, and stakeholder relationships across a community of 500+. Built leadership pipelines for 30+ leaders and 100+ volunteers, maintained ~98% retention through every major change, and served as the primary relationship owner and escalation point for 14 years.
~98% Retention Leadership Development Stakeholder Management Change Strategy
2008 - 2011
Director of Programming & People Development
Cumberland Church - Smyrna, GA
Led program delivery and volunteer leadership development across recurring, deadline-driven initiatives. Built onboarding systems, coaching rhythms, and structures that grew leaders and improved execution reliability.
Leadership Development Program Delivery
2005 - 2008
Director of eMarketing & Digital Programs
Crown Financial - Gainesville, GA
Led cross-functional project teams delivering national digital and educational program initiatives. Managed external partner relationships and coordinated across organizational boundaries to deliver shared outcomes.
Cross-Functional Leadership Partner Management
2005 - 2025
Creative & Digital Operations Lead
Morningstar Designs (Freelance)
20+ years of client-facing creative and digital work. Managed relationships, translated needs, and coordinated delivery across design, marketing, and web projects while balancing competing priorities and limited resources.
Client Relationships Creative Direction

Real situations. Real outcomes.

Driving Technology Adoption Across a Multi-Location Practice

Situation
A 3-location healthcare practice needed new workflows and tools, but staff ranged from tech-savvy to highly resistant. Physicians trusted the recommendations but needed clear risk/cost framing for larger decisions.
Action
Assessed the real bottlenecks, presented options with clear tradeoffs, and calibrated adoption support by person. Gave self-starters direction and space; gave others patience and hands-on walkthroughs. Ran regular check-ins to catch friction early.
Result
Successful adoption across all three locations, compliance gaps closed, and a HIPAA-compliant AI chatbot deployed and in daily use. Physicians trust the process and delegate most technology decisions.

Clarifying Roles and Decision Flow Across Leadership

Situation
Growth introduced new leadership layers, creating confusion around ownership, decision-making, and accountability across the organization.
Action
Led a clarification effort to define responsibilities, map workflows, and establish clear decision rights across leadership and teams.
Result
Teams reported improved confidence, reduced friction, and clearer understanding of responsibilities within weeks.

Guiding a High-Sensitivity Change with Strong Adoption

Situation
A proposed shift in long-held organizational convictions carried high emotional risk and the potential for significant attrition.
Action
Designed and led a structured change process with clear documentation, open forums, consistent communication, and leadership support at every stage.
Result
The organization adopted the change with minimal disruption while maintaining trust and engagement.

Leading Organizational Reset After Leadership Transition

Situation
Following a leadership sabbatical, the organization experienced misaligned roles, unclear accountability, and eroding board-executive trust.
Action
Reset leadership structure and operating rhythms, aligned roles to strengths, clarified board scope, and rebuilt communication channels.
Result
Leadership confidence stabilized, roles clarified, and alignment around priorities and direction was restored.

What I bring to the table.

Core Strengths
Organizational Development Leadership Development & Coaching Change Enablement & Adoption Customer / Client Success Stakeholder Communication Governance & Decision Rights Succession Planning Facilitation & Workshop Design Culture & Organizational Health Cross-Functional Leadership Executive Communication Needs Assessment & Diagnosis
Technical & Builder Skills
AI Solution Design & Deployment Workflow Automation (n8n, Zapier) LMS / Enablement Design HIPAA Compliance API Integration & Data Pipelines Autonomous Agent Architecture Prompt Engineering WordPress / Web Development Adobe Creative Suite

I don't just advise. I build the solution.

These aren't hypothetical. Every project below was designed, built, and deployed by me to solve a real problem.

HIPAA-Compliant AI Chatbot

Patient-facing chatbot for a multi-location healthcare practice. Handles appointment, insurance, and office inquiries within HIPAA constraints. Reduced front office load and improved scheduling access.

In Daily Production Use Healthcare AI HIPAA

Online Learning Platform (LMS)

Revenue-generating course covering AI tools and workflow integration. Owned end-to-end: curriculum architecture, content sequencing, platform selection, and learner experience design.

Actively Selling Instructional Design AI Enablement

Job Discovery Pipeline (n8n)

End-to-end automated pipeline that aggregates job listings from multiple sources, scores and filters them, routes to a structured spreadsheet, and sends email notifications. Full API integration and data routing.

n8n API Integration Data Pipelines

Autonomous AI Trading Agents

Two AI-powered agents (SignalBot & OddsBot) running continuously on a VPS. One trades event markets on Kalshi, the other equities on Alpaca. Both feature live dashboards, learning banks, and self-refining decision logic.

Live on VPS Autonomous Agents ML

Multi-Agent AI Company (Unsupervised)

Autonomous system where role-based AI agents (CEO, content, finance, social media, analytics) collaborate, learn from each other, and make strategic decisions with minimal human oversight.

Agent Architecture Multi-Agent Systems

AI Workflow Automation Portfolio

12 published workflow automation skills on the OpenClaw platform spanning healthcare, content creation, event management, real estate, education, and operations. Each turns a complex process into a repeatable, guided system.

Publicly Available OpenClaw Automation

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I'm exploring roles in organizational development, leadership development, customer success, and technical customer success, particularly in remote or hybrid environments where people and relationships are at the center of the work.