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Strategy, Operations, and Change Leadership

Hi,
I’m Chris.

I help organizations navigate growth and transition by turning vision into action.

Areas of Focus

I work at the intersection of delivery, systems, and people, helping leaders and teams move critical work forward with clarity and follow-through.🔥

Program Leadership + Delivery

I lead complex initiatives from direction to execution by translating goals into clear plans, timelines, and coordinated work across teams.

Operations, Systems, + Process

I design and improve workflows, tools, and operating rhythms that reduce friction, improve decision flow, and support consistent execution at scale.

People, Change, + Communication

I support teams through growth and transition by aligning priorities, clarifying roles and decision rights, and communicating clearly through change.

Experience

Program and Operations Leadership Resume
Chief of Staff + Executive Enablement Resume
Learning, Change, and Enablement Resume
I lead programs and operations at the intersection of people, systems, and execution. My work focuses on translating direction into delivery, aligning teams through change, and sustaining momentum in resource-constrained, high-accountability environments.
2026-present

Operations and Technology Consultant

Partner with physician owners and operational leaders at a multi-location primary care practice to improve workflows, systems adoption, and change readiness across clinical and administrative teams.

2011–2025

President, Chief of Staff, and Program Leader

Led a complex organization through sustained growth and multiple phases of transition, serving as the integrator across strategy, operations, leadership, and execution. Owned multi-year initiatives, budget planning, organizational systems, and change communication while working alongside senior leaders and governance partners.

2008-2011

Director of Programming and Delivery

Owned delivery for recurring, deadline-driven programs involving creative, technical, and volunteer teams. Built planning rhythms, clarified ownership, and improved execution reliability across high-visibility initiatives.

2005-2025

Creative and Digital Operations Lead

Led and supported client-facing initiatives across digital, marketing, and creative work, coordinating scope, timelines, and delivery while balancing competing priorities and limited resources.

background

Examples of leading organizations through change and transition:

Situation
Growth introduced new leadership layers, which created confusion around ownership, decision-making, and how work moved across teams.

Action
Led a clarification effort to define responsibilities, map workflows, and establish clear decision rights across leadership, staff, and governance.

Result
Teams reported improved confidence, reduced friction, and clearer understanding of responsibilities and handoffs.

Clarifying Roles and Decision Flow
Across Leadership and Teams

Situation
A proposed shift in long-held organizational convictions carried high emotional risk and the potential to erode trust.

Action
Designed and led a structured change process with clear documentation, open forums, consistent communication, and direct conversations with impacted leaders.

Result
The organization adopted the change with minimal disruption while maintaining trust and engagement.

Guiding a High-Sensitivity Change
with Strong Adoption

Situation
Following a leadership sabbatical, the organization experienced misaligned roles, unclear accountability, and loss of shared direction.

Action
Reset leadership structure and operating rhythms, aligned roles to strengths, clarified board scope, and articulated a clear vision for the next phase.

Result
Leadership confidence stabilized, roles clarified, and alignment around priorities and direction was restored.

Leading Organizational Reset
After Leadership Transition
Across these initiatives, my focus stayed consistent. Reduce anxiety through clarity, support people through change, and help teams move forward together.
background

Contact

I partner with leaders to bring clarity, alignment, and follow-through during periods of growth and change.

chris@thechriscase.com

I am exploring senior program, operations, or chief-of-staff -style roles in organizations where execution, change, and leadership alignment matter.