I help organizations turn technology into real, lasting value.

Own a ~$4M book of business across 20+ customer accounts using the full OneTrust platform: privacy, consent, AI governance, and third-party risk. Partner with customer stakeholders to drive adoption, demonstrate value, and protect renewals. Saved two at-risk renewals in my first quarter. Built AI agents that automate daily account triage and turn internal updates into customer-ready recaps.

Trusted advisor to physician owners at a 3-location, 9-provider primary care practice. Assess real bottlenecks, design solutions, present options with clear risk/cost tradeoffs, and drive adoption across staff with varying technical comfort levels. Built and deployed a HIPAA-compliant AI chatbot, designed pre-visit intake forms saving ~1 hour per new patient, led compliance migrations, and run regular check-ins to ensure tools are delivering real value. Digital marketing efforts drove a ~10% increase in inbound call volume and 5% growth in new patient leads.

Founded and led an organization from scratch, building every function from zero: strategy, HR, finance, marketing, leadership development, and creative. Scaled from 12 to 450 weekly participants and $50K to $800K annually. Built leadership pipelines for 30+ leaders and 100+ volunteers, maintained ~98% retention through four major transitions, and raised ~$500K across two capital campaigns. Near-zero staff turnover over 14 years (~4.3yr average tenure). Served as the primary relationship owner, 1:1 advisor, and escalation point for a community of 500+.

Served as faith-based representative on the county DFCS board, providing governance oversight, budget and staffing guidance, program advocacy, and community liaison. Worked under federal Kenny A consent decree oversight to improve adoption and reunification rates. Contributed to a ~25% decrease in children in foster care during tenure.

Led program delivery and volunteer leadership development across recurring, deadline-driven initiatives. Built onboarding systems, coaching rhythms, and structures that grew leaders and improved execution reliability.

Led cross-functional project teams delivering national digital and educational program initiatives. Managed external partner relationships and coordinated across organizational boundaries to deliver shared outcomes.

20+ years of client-facing creative and digital work. Managed relationships, translated needs, and coordinated delivery across design, marketing, and web projects while balancing competing priorities and limited resources.