I develop leaders, drive adoption, and build the tools that make it all work.

Driving customer outcomes across OneTrust's privacy, security, and AI governance platform. Focused on adoption, value realization, and long-term partnership through complex compliance programs — the kind of work where trust, clear communication, and a deep understanding of the customer's reality matter as much as the product itself.

Trusted advisor to physician owners at a 3-location, 9-provider primary care practice. Assessed bottlenecks, designed solutions, and drove adoption across staff with varying technical comfort levels. Built and deployed a HIPAA-compliant AI chatbot, designed pre-visit intake forms saving ~1 hour per new patient, led compliance migrations, and ran regular check-ins. Digital marketing drove a ~10% increase in inbound call volume and 5% growth in new patient leads.

Founded and led an organization from scratch, building every function from zero: strategy, HR, finance, marketing, leadership development, and creative. Scaled from 12 to 450 weekly participants and $50K to $800K annually. Built leadership pipelines for 30+ leaders and 100+ volunteers, maintained ~98% retention through four major transitions, and raised ~$500K across two capital campaigns. Near-zero staff turnover over 14 years (~4.3yr average tenure). Served as the primary relationship owner, 1:1 advisor, and escalation point for a community of 500+.

Served as faith-based representative on the county DFCS board, providing governance oversight, budget and staffing guidance, program advocacy, and community liaison. Worked under federal Kenny A consent decree oversight to improve adoption and reunification rates. Contributed to a ~25% decrease in children in foster care during tenure.

Led program delivery and volunteer leadership development across recurring, deadline-driven initiatives. Built onboarding systems, coaching rhythms, and structures that grew leaders and improved execution reliability.

Led cross-functional project teams delivering national digital and educational program initiatives. Managed external partner relationships and coordinated across organizational boundaries to deliver shared outcomes.

20+ years of client-facing creative and digital work. Managed relationships, translated needs, and coordinated delivery across design, marketing, and web projects while balancing competing priorities and limited resources.